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Testimonials |
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Don’t just take our word
for it! Please take a
look at a selection of
testimonials from
existing customers
highlighting the
benefits of using
TouchStar, not only for
the solutions we
consistently deliver,
but on the seamless
customer service and
quality of after-sales
support we offer as
standard. |
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Ant Marketing |
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(Sales & Marketing
Company) |
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"It’s increased our
performance across the
board – functionality…
fantastic,
uptime…fantastic, speed
of dialling… fantastic,
plus we easily meet the
3% drop rate. And, to
say it’s cost effective
is an understatement!
Previously we were loath
to increase our number
of seats because we
didn’t think we were
getting value for money.
We’re now already
discussing extensions
because we’re so busy
with what we’ve got." ( full case study...) |
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Luke Sayers, Head of IT,
Ant Marketing |
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Axis Telecom |
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“I knew there would be increases in contacts but I did not expect productivity to increase by this much! We could quite clearly see the agents had gone from speaking to customers from 15-20 minutes an hour to over 40. And it does not take a genius to work out that the more people we contact, the more sales we will make!” ( full case study...) |
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David Meyers, Managing
Director, Axis Telecom |
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Direct Contact Centres |
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“We thought we could
achieve our objectives
with a cheap Power
Dialler but it became
clear that would never
be the case. Since we
implemented TouchStar
Connect, we have gained
the functionality that
we needed to operate our
business in an effective
manner. We feel that
TouchStar provide the
most cost effective,
value-for-money solution
on the market.” |
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Andrew Brown, IT
Director. |
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GM Group |
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(Telemarketing Company) |
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"The TouchStar system
has improved our contact
rate beyond our
expectations, the data
penetration is excellent
and the managing of the
agents is made easy with
the whisper coaching and
web reporting." ( full case study...) |
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Imran Khan, Financial
Director, GM Group |
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Jigsaw Customer
Management |
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“The increased
functionality has
allowed us to
confidently take on new
clients with a range of
inbound, outbound and
blended campaigns
handled seamlessly, the
management is simple to
use and the web based
reporting keeps all of
our clients up to date.” |
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Stuart Carter, Director,
Jigsaw Customer
Management |
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Momentum Offshore |
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“TouchStar Call Centre
Software have given us
the tools we need and
the support to compete
in a very competitive
market. The hot key
transfer to our clients
is crucial and has
allowed us to gain
clients that require
this very specific
feature. The 24 x 7
support has allowed our
staff to work more
flexibly knowing that an
engineer is always at
hand.” |
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Philip Marston,
Director, Momentum
Offshore |
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Newlyn Collection
Services |
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(Collections Company) |
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"The integration into
our database has done
away with tiresome
double entry and
improved efficiencies
dramatically. The
database is a complex
system designed
in-house, with
information being
updated while the agents
are working. The
TouchStar system
connects directly to our
database in real time so
that we never get a
client rung for the
wrong reason, we don’t
chase for payment after
we have received it!" ( full case study...) |
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Lucy Sargent, Contact
Centre Manager, Newlyn
Collection Services |
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Reveal Solutions |
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“Our old system did not
give us the tools needed
to support the agents
properly. The whisper
coaching and monitoring
have proved invaluable
for training new agents.
The monitoring and call
recording when combined
with the reporting
module provide instant
and historic information
that is used to develop
agents and check that
sales are progressing as
they should be.” |
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Justin Hall, Managing
Director, Reveal
Solutions |
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Right Move Marketing |
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“Setting up a new
business based on
complex technology is
daunting, TouchStarmade
it seem easy. They
listened to my
requirements, made
suggestions and then
built the whole model
from lines to back
office system even
arranging the finance.
Since the install things
have gone well and they
continue to support us
with advise and
solutions that allow us
to grow.” |
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John Whitehead,
Director, Right Move
Marketing |
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Ocean Business Solutions |
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"We thought we could get
everything we wanted by
choosing the cheapest
option but within a
couple of days it was
blindingly obvious it
couldn’t. We had been
very impressed with
TouchStar at the initial
pitch stage. What set
them apart from their
competitors is they
looked at our business
first and proposed a
solution based around
that. Other companies
who came simply gave us
their proposals and
expecting our business
to fit around that" ( full case study...) |
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Mohammed Mashidi,
Ocean Business
Solutions. |
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Copyright 2008 TouchStar Call Centre Software. All Rights Reserved