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Training |
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The key to successful
deployment of a call
centre solution is
professional training.
Every system we provide
is delivered with a
comprehensive training
package brought to you
by our dedicated
training staff. |
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TouchStar are unique in
offering, free of charge,
twice a month training
sessions at the
Manchester office. The
training lasts for two
days covering
administration,
supervisor and
scripting. |
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Every two months we run
an advanced course which
is also free of charge.
This is supplemented by
an expert account
manager who will attend
your call centre every
two months to offer
advice and training. |
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Before the installation
our team will discuss
your organisation's
requirements and provide
the appropriate
training, materials and
assistance to ensure
that all your staff get
the best from your
investment. From agent
to administrator, our
team will provide you
and your staff with the
confidence to get the
most from your system. |
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Building confidence and
giving users the skills
to use a new system
starts well before the
system is installed. By
providing pre-training
prior to 'go live' day,
either at our in-house
training suite or at
your premises, we can
minimise the disruption
to the call centre and
make the change over
with little interruption
to normal service. |
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Providing in depth,
expert training enables
you and your staff to
get the best from your
investment. |
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Copyright 2008 TouchStar Call Centre Software. All Rights Reserved