| Daviker Services for your Call Centre |
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When you buy any
TouchStar system, the
Daviker Group will provide
you with a range of
value added call centre
services that will help
you get the most out of
your system, improve
your business processes
and assist with your
call centre planning.
Daviker provides you with more than a call
centre software system, we will provide you will
a complete business solution that will have a
real impact on your bottom line. |
Our services are both
beneficial for
established, larger call
centres and for newer,
smaller concerns. They
include a full call
centre consultancy and
planning service,
telecom service provision, free
of charge system
training and
equipment and cabling
sourcing and
installation.
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Daviker Software's 24/7/365 TouchStar System Support |
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As we know your business operates outside the
standard 9-5 working day, we
provide support 24 hours a day, 365 days a year
from UK based engineers. |
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More on
support |
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Daviker Software's Free of Charge TouchStar
System Training |
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The key to successful
deployment of a
call
centre system is
professional training.
Every system we provide
is delivered with a
comprehensive training
package brought to you
by our dedicated
training staff. |
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Before the installation
of your system, our team
will discuss your
organisation's
requirements and provide
the appropriate
training, materials and
assistance to ensure
that all your staff get
the best from your
investment. |
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We offer monthly
system training sessions
at our Manchester
office. Every two months
we run an advanced
course which is also
free of charge. |
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More on training |
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Daviker Telecom |
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Low Cost Calls, Exchange
Lines, Non-Geographic
numbers and SMS services |
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By thoroughly analysing
your call traffic,
Daviker Telecom will be able to
recommend the most
suitable carrier for
your call centre - or
should it be necessary –
a combination of
carriers for your call
traffic. |
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Predictive dialler users
require very specific
tariffs that can only be
met by a combination of
carriers. Each campaign
can be assigned a
specific carrier that
offers the best tariff.
For example if you are
ringing primarily
mobiles we would use a
different carrier than
when a campaign is
ringing land lines. This
minimises call costs. |
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SMS |
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Send SMS directly from
the TouchStar script,
single messages or bulk
campaign. With read and
delivery receipt these
message campaigns can be
managed from you
dialler. |
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We have some of the
lowest “high quality”
SMS prices on the
market. |
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Non geographic
and Geographic Numbers (NGNs) |
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Daviker
Telecom are able to
supply non geographic
services such as 0845,
0844 and 0800 numbers at
extremely competitive
rates. Daviker Telecom
are also able to supply
geographic numbers such
as 0207, 0161 and 0114
with mapping options to
anywhere in the
world. With our on line
live mapping services
each of our customers
are able to manage and
map their own services
quickly and simply.
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Daviker Telecom supply and
manage 0844, 0845, 0800
and 0870. |
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More on
Daviker Telecom |
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Daviker IT Solutions |
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Daviker IT Solutions
will provide your
business with the IT
infrastructure required
to ensure your
business’s operation is
robust, reliable and
secure. We draw on a
wealth of experience
from a range of
backgrounds to take the
worry away from your IT
infrastructure and allow
you concentrate on what
you do best – running
your core business
functions. Whether you
need expert network
support for you call
centre or a full
disaster recovery
solution for the
business, Daviker will
provide you with
complete peace of mind
with a managed, scalable
and affordable support
solution. We pride
ourselves on a friendly,
approachable and
down-to-earth approach
and communicate with you
in your own language –
we can speak as
technical or as plain
English as you like,
it’s up to you! Daviker
IT Solutions include: |
- Bespoke IT
Network Support
Service
- Full Disaster
Recovery Solutions
- Secure Data
Storage Facilities
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More on Daviker IT
Solutions |
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Daviker Software's Call Centre Planning Services |
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Building a call
centre is a difficult and complicated process. A
big budget doesn't guarantee it will be fit for
purpose or successful. However, our experience
and careful planning will help you take the
critical first steps to success. We have years
of experience and understand how the call centre
can impact upon the whole business; how it kick
starts many other processes within your
organisation. |
| More on
call centre
planning |
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Daviker
Consultancy |
Managing a call centre of any type is a complex
process. The advance of technology along with
traditional management tasks such as delegation
of workload and increasing motivation levels can
seem daunting at times for even the most
seasoned call centre managers.
Daviker Consultancy can help you improve
your call centre processes. We have many years
experience working at the sharp end of
operations in all types of call centres in
numerous industry verticals – our experience is
from the floor, not from the text book! |
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More on
Daviker Consultancy |
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Copyright 2009 Daviker
Limited. All Rights Reserved.