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TouchStar Network
Services (TNS) - Low
Cost Calls and Exchange
Lines |
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Least Cost Routing (LCR),
Carrier Pre-Select (CPS)
and Calls with Lines |
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When selecting telecoms
carriers for our
customers, our main
priority is reliability
and quality of service
at a highly competitive
cost - rather than
simply the cheapest. By
working with
industry-leading
carriers we will provide
your business with the
best possible rates on
the most stable
networks. |
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By thoroughly analysing
your call traffic,
TouchStar Network
Services will be able to
recommend the most
suitable carrier for
your call centre - or
should it be necessary –
a combination of
carriers for your call
traffic. |
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Predictive dialler users
require very specific
tariffs that can only be
met by a combination of
carriers. Each campaign
can be assigned a
specific carrier that
offers the best tariff.
For example if you are
ringing primarily
mobiles we would use a
different carrier than
when a campaign is
ringing land lines. This
minimises call costs. |
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All customers of
TouchStar are assigned
an account manager who
handles all their
requests and questions
and will know and
understand your
organisation's
requirements. With
24-hour, 365-days-a-year
support from our account
management team, we can
assure you that we are
always there to help. |
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Wholesale Line Rental |
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TouchStar can bundle
your call traffic and
line rental costs into
one monthly bill
improving your cash flow
and saving you money
(10%). |
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The lines are subject to
the same high standard
of maintenance that you
would expect in a
contact centre
environment. |
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Resilience is paramount;
often we will recommend
two different suppliers
to provide a degree of
redundancy in the event
of a network outage. |
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All our customers have
different requirements -
our skill lies in
listening, recommending
and then making it
happen. Our objective is
to ensure that your
business functions
smoothly and at minimum
cost. |
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Non geographic Numbers (NGNs) |
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Non Geographic Numbers (NGN's)
are an extremely useful
tool for your business.
We can advise your
business on legalities,
regulations and which
NGN's are best for what
your business is trying
to achieve.
Non-geographic numbers
are used by
organisations for a
variety of compelling
reasons. Some of which
are as follows: |
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Enhanced
Services: -
We can help
you to offer
your
customers
enhanced
services
when they
call your
NGN. These
include
sophisticated
network
facilities,
such as
directing
all your
marketing
calls to the
nearest
office by
recognising
caller line
identity (CLI)
or simply
routing
calls
between
different
offices when
no one is
available to
answer a
call.
Through
NGN's we are
able to
record all
inbound
calls,
storing them
off-site -
providing a
cost
effective
solution.
Voicemail
can also be
provided at
network
level.
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Increased
Response to
Marketing: -
We can
provision
Freephone
numbers,
which are
widely
recognised
as one of
the most
powerful
marketing
tools
available.
Research
suggests
that
advertising
responses
can increase
by up to 300
per cent
when
companies
use
Freephone
0800 or 0808
numbers.
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Revenue
Generation:
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Premium rate
090 numbers
can provide
your
business
with a
lucrative
source of
revenue.
However
other
numbers such
as 0870's
and 0871's
can also
generate
revenue
streams when
called in
high
volumes. We
can help you
decide which
of these
options is
correct for
your
business.
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National
Presence: -
Non
geographic
numbers,
such as
0870s can
provide your
organisation
with a
'national
presence', a
professional
image and a
sense of
scale,
whereas,
0845s can
give your
customers
the
impression
of a local
organisation.
Sometimes
01254 just
does not cut
the mustard!
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Disaster
Recovery: -
By giving
customers
your NGN
instead of a
number
beginning
with a local
STD code
(such as
0207/0208 in
London, or
0161 in
Manchester),
should you
move
offices,
have a power
cut or
choose to
close the
office for
the day, the
NGN can be
redirected
by TouchStar
staff to a
different
destination
number with
an hour's
notice.
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Depending on
your
business
requirements,
we can
provide any
of the above
services,
both quickly
and usually
without any
charge. All
you have to
do is
provide us
with a
destination
telephone
number at
which to
point the
NGN and we
will do the
rest for
you. Once
your NGN is
active our
staff will
help you get
the most
from it!
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Copyright 2008 TouchStar Call Centre Software. All Rights Reserved