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Daviker IT Solutions
Daviker IT Solutions will provide your business with the IT infrastructure required to ensure your business’s operation is robust, reliable and secure. We draw on a wealth of experience from a range of backgrounds to take the worry away from your IT infrastructure and allow you concentrate on what you do best – running your core business functions.
Whether you need expert network support for you call centre or a full disaster recovery solution for the business, Daviker will provide you with complete peace of mind with a managed, scalable and affordable support solution. We pride ourselves on a friendly, approachable and down-to-earth approach and communicate with you in your own language – we can speak as technical or as plain English as you like, it’s up to you!
IT Network Support
IT networks require consistent maintenance to ensure your business operates at optimum performance. To put it frankly, maintenance requires dedicated personnel that can prove to be an expensive business cost. Not only that, if you have issues with your IT network, it can be extremely time consuming and expensive for your business to identify and rectify. Daviker IT Solutions will reduce these costs and provide you with support that has many years experience working with call centres and subsequently know the specific issues facing you on a day-to-day and strategic level.
The level of IT network support provided by Daviker IT Solutions can be tailored to your business requirement – maybe you want to augment the skills of your in-house team or perhaps you require a full IT network maintenance plan – Daviker IT Solutions will provide the support that you specify.
Disaster Recovery
Of companies that have had a major loss of business data, 43% will never reopen, 51% close within two years and only 6% will survive long term. Yet according to our research, many small and medium sized call centres have yet to implement a disaster recovery solution.
Daviker IT Solutions provide a range of disaster recovery systems designed to get your business back up and running in a very short period of time should the worst happen. We will assess your unique business situation looking at all the risks inherent to your call centre operation and provide you with a roadmap for prevention and detection and an agreed series of corrective measures for restoring your systems.
Our disaster recovery solution can cover all aspects of your call centre including data, software and lines. We can even provide you with any equipment such as cabling, headsets and furniture necessary to getting you back on your feet!
Data Storage
For any call centre, data is business critical and is often confidential. Loss of data is now more expensive than ever in terms of lost sales, administrative work and downtime. A failure of a backup system could result in considerable embarrassment and potential negative PR.
Daviker IT Solutions provide a secure system that will compress and encrypt your data before being transmitted over a secure SSL connection to our offsite servers. Data can be restored at the touch of a button over the internet or by delivery of an encrypted hard drive. Furthermore, our solution benefits from a unique retention facility that can restore a particular file as it was backed up in any of the preceding 30 days. Your business will never again have to worry about major data loss, corruption, sabotage, viruses or worms.
 
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