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| Call Recording |
| TouchStar provides 100% digital call recording, as well as
a simple tool for searching and playing
recordings from your call centre technology. You
can search recordings for immediate playback and
review recordings internally to ensure
compliance, send .wav or .mp3 files to clients
for any quality assurance review and use
internally for training on best contact centre
techniques and pitfalls. |
| TouchStar’s
advanced call recording platform ensures you
have quick and easy access to your call
recordings. |
(Click to enlarge)
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| Call Recording can be
configurable per campaign, per agent, percentage
of calls or blanket recording. With TouchStar
you choose what you record. |
| TouchStar makes
it easy to search for call recordings by
telephone number, time and date, Call Result
Code (CRC), source id, campaign, agent name or a
combination of all. |
| A facility is
integrated in which you can listen to call
recordings through PC speakers or headset and an
auto archiving tool to manage call recording
storage is included. |
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Copyright 2009 Daviker
Limited. All Rights Reserved.