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| VoIP Technology |
| All
TouchStar systems sit on a VoIP platform. |
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VoIP allows contact centres to increase
levels of customer satisfaction through
multi-channel contact including voice, audio,
text, data or video and allows for greater
flexibility, scalability and integration along
with cost efficiencies. To facilitate this, we
employ NMS next generation multimedia
application boards with which provide the
capability for contact centres to reap the
benefits of VoIP connectivity beyond purely cost
savings. |
| The advanced design
capabilities of the NMS boards introduce a range
of features such as Speech Recognition & Text to
speech using MRCP standards, Voice XML to
enhance IVR capabilities and 3G video. These
high density boards also decrease platform cost
by reducing the number of servers required,
reduce energy consumption and decrease the
possibility of platform failure. The use of VoIP
as a strategy allows the management of multiple
contact centres from a single console, allows
agents to be sat in disparate locations all
connected to the same server and of course
enable home working. |
| We continue to support
ISDN based customers via our Dialogic boards. |
| Take a look at our
blog on how call
centres can tap into the
potential of VoIP and SIP. |
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Copyright 2009 Daviker
Limited. All Rights Reserved.