| TouchStar for Debt Management |
| TouchStar for Debt
Management provides all the functionality of a
predictive dialler and is tailored to the
specific needs of companies specialising in debt
management, IVAs and bankruptcy. The predictive
dialler screens out answer machines, busy
signals, disconnected numbers and no answers
ensuring your agents’ time is productive and
your valuable data is maximised. |
| There are a number of
reasons why a TouchStar
system is a perfect fit
with the systems held
within debt management
companies: |
| Manage Individual Lead
Sources |
| The TouchStar system
allows you manage your
individual lead sources
and check variables such
as penetration and
conversion rates by
source. You can see in
real-time the
effectiveness of these
lead sources within your
dialling campaigns. The
TouchStar system
automatically dedupes
any identical data
acquired from differing
sources – therefore, you
won’t have to pay for
the same lead twice. |
| Website Integration |
| Your website will
provide one of your
valuable source of leads
with potential
interested customers
making contact with you.
The TouchStar system can
integrate with your
website, imports the
details completed in
your web form and has
the capability for you
to be talking with these
potential customers
within minutes. |
|
Scripting |
| As you will be aware, it
can some take time to
train your agents.
However,
TouchStar’s
intelligent scripting
provides all the
pre-defined validation,
calculations and
decision making your
agents will require to
allow them to be
perceived by prospective
customers as debt
management, IVA or bankrupcy experts.
Agents have to followed
the path stipulated in
the script by
management. The
scripting also means
that your agents can be
up and running on the
phone within a single
day. |
| Security |
| You can be safe in the
knowledge that the
TouchStar system is a
secure business process.
Your agents would never
have access to
customer’s personal
details. |
|
CRM Integration |
| The TouchStar system
integrates with any CRM
package. For a full list
of CRMs we have
integrated with
click
here. The TouchStar
system writes results
from the script directly
back into the CRM and
provides automatic
import and export
between the two systems.
This in effect
streamlines your
business processes. |
| Call Recording |
| The TouchStar system
provides digital call
recording as well as a
simple tool for
searching and playing
recordings. The system
also records calls to a
third party even if he
or she is not on the
TouchStar system. This
may be particularly
helpful if your agents
need to transfer calls
to debt management
experts within your
company as it does not
require the latter to
have TouchStar licenses. |
|
Inbound |
| By providing full
inbound functionality
including ACD, IVR and
skills based routing,
the TouchStar system
enables you to segment
your incoming calls by a
number of factors. For
example, you may operate
a number of websites or
several campaigns – the
system allows for each
different product or
campaign to have a
specific welcome message
or on-hold music to
clients. |
|
For more information of
how a predictive dialler
works click here |
| As part of our service,
we will train your call
centre managers on how
to use dialler
technology – completely
free of charge. This of
course means that your
managers and supervisors
can focus more on
training and mentoring
while the system
identifies problem
areas. You will never
need to change the way
you do things to fit a
TouchStar system - the
system will easily
accommodate your
business processes. In
addition, as technology
changes, you will have a
system that can
integrate with the
latest state-of-the-art
hardware and software
and can also be scaled
to your particular
requirement. |
| Naturally, the TouchStar
system complies with all
Ofcom, DMA and FSA
regulations. |
| For your peace of mind, we
provide 24 hour, 365 days a year support
provided by UK based engineers. |
|
Testimonials from
customers within the
debt management industry |
Copyright 2009 Daviker
Limited. All Rights Reserved.