| TouchStar Predictive
Dialler |
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What is the TouchStar
Predictive Dialler?
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TouchStar Predictive Dialler is a complete automated dialling
and call centre software
system for outbound dialling, inbound and blended communications. |
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The TouchStar system provides your contact centre
with a world class system that delivers
robust features, reliability and scalability.
The TouchStar Predictive Dialer enhances
productivity and reduces costs
whilst complying with all Ofcom, FSA and DMA
regulations. |
- Increase call centre agent talk time by up to 300%.
- Increase call centre productivity, efficiency and profitability.
- Increase contacts, sales or collections.
- Increase data penetration and eliminate data ‘burn'.
- Reduce call centre costs.
- Manage an unlimited number of simultaneous and blended inbound and outbound campaigns.
- Use Answer Machine Detection (AMD) whilst complying with all legislation.
- Reduce agent training time with automated tasks.
- Integrates with CRMs and back office systems for complete fulfilment.
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- Predictive, Power, Preview, Voice Broadcasting dialling modes.
- Automated dialling.
- Blended Outbound and Inbound Campaigns.
- Answer Machine Detection (AMD).
- Real time and historical reporting.
- ACD, IVR & Skills Based Routing.
- Call recording & playback.
- Advanced scripting and logical branching.
- VoIP / SIP and ISDN30 compatible.
- Monitoring, coaching and conferencing.
- Streamlined data management.
- CRM Integration
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What can the TouchStar
Predictive Dialler do for your business?
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The TouchStar
Predictive Dialler enhances productivity,
increases contacts and reduces costs whilst
complying with all legislation. If you are in
business to make calls, predictive diallers
make absolute sense.
Why is this?
Call centres working on a non-automated
dialling principle in which agents select, ring
and perform a manual dial process, currently
waste in excess of 70% of their agents’ working
day.
That’s 70% of the call centre’s wage bill being
wasted each and every month because the right
technology isn’t being utilised.
The TouchStar Predictive Dialler will automate the dial process. TouchStar will remove the vast majority of unproductive calls from reaching the agents by filtering out dead numbers, busy tones and answering machine detection (AMD). Data recycling will be performed in a consistent and automated manner without agent interaction or human intervention increasing the likelihood of successful contact. Data penetration is massively increased.
Through this process, the
TouchStar outbound dialler is able to increase
your call centre productivity by up to 300%
increasing profitability and significantly
reducing costs.
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Even in call centres that already had some automated dialler functionality such as click to dial, hosted diallers and CTI power diallers, TouchStar has still achieved productivity gains in excess of 200% above their previous systems.
TouchStar has multiple modes of dialling including predictive, power, voice broadcasting (message blasting), and preview dialling. TouchStar will
blend outbound campaigns with inbound calls ensuring efficiencies are maximised in your call centre.
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| A Complete Call
Centre System |
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TouchStar offers so much more than dialler functionality – it offers a range of additional features which ensure the smooth operation of your call centre.
The TouchStar Predictive Dialler includes a range of features and benefits designed to enhance and streamline the functions of any call centre
operation regardless of size or industry sector.
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| Key Features of the TouchStar Predictive Dialler |
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In addition to these key features, the TouchStar Predictive Dialler benefits from the following:
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| Extra Functionality Developed by Daviker Software |
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Building upon Daviker Software’s years of supporting the TouchStar Predictive Dialler and
call centre system, we have developed a range of additional engines and utilities that compliment and enhance the core TouchStar
product.
Key additions designed for call centres to enhance their productivity even further include:
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| Value Added Service Surround |
Without wanting to blow our own trumpet too much, what has set Daviker Software and our TouchStar
brand apart from competitors over the past few
years has been the service we provide. We want
you to make the most of your predictive dialling
technology and as part of the Daviker Software's
complete call centre
solution, we provide the following:
- Expert account management to fine tune your use of the technology and your business processes – not salespeople in disguise.
- Free of charge monthly training for your call centre managers – you can attend as many courses as you like!
- 24/7/365 support from UK based skilled engineers.
- Free of charge annual customer conference with seminars designed to improve your overall business processes.
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Furthermore, we value human relationships – we like to get to know you as people as we believe that by doing just that, we can deliver the best possible service to your business’s unique requirements.
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Copyright 2009 Daviker
Limited. All Rights Reserved.