|
|
|
 |
|
|
|
|
|
|
 |
| |
OFCOM, DMA and FSA
Compliance |
|
|
| |
Compliance can be one of
the biggest issues to
contend with. For this
reason, the TouchStar
Connect predictive
dialler has developed
routines and processes
that will enable you to
operate fully within the
law, be completely OFCOM,
DMA and FSA compliant
without compromising the
efficiency of the call
centre. Listed below are
a few features that
reduce the likelihood of
error. |
| |
- Do Not Call (DNC)
list double scrubs
the record upon
import and upon
fetch to the
dialling buffer.
This will reduce the
chances of dialling
duplicate numbers or
contacts to almost
zero. The system
will scrub against
multiple fields.
- Caller ID
settings for each
campaign.
- Abandoned Call
Rate management
tools, by setting
the drop rate for a
campaign to 3% the
system will
automatically alter
the pacing and line
ratio to make sure
the target is met.
- IVR/ACD Opt-out
(to support future
regulations
currently being
considered).
|
| |
>> Agent Benefits |
| |
|
|
|
|
|
|
 |
 |
|
|
|
|
Copyright 2008 TouchStar Call Centre Software. All Rights Reserved