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Agent Benefits |
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The TouchStar Connect
predictive dialler gives
the agent all of the
features of a telephone
system. |
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- Call transfer
off site and local
- Call hold &
on-hold messaging/
music
- Call
conferencing
- Call connect
- Call recording
- Call monitoring
- Agent coaching
- Text chat to
supervisor
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Benefits |
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Setting up a conference
call, transferring a
caller and putting them
on hold could not be
simpler. The call
recording is either
continuous or partial
and can be activated
from a key stroke within
the script. The agent
can transfer a call to
any other telephone
user, on site or off
site. For example, a
lead can be passed to a
more experienced closer.
Using the conference
facility to transfer the
call will take away the
potential clients
opportunity to hang up.
The recordings can be
used for verification
and is stored in an
encrypted format.
Retrieval is very
straight forward and
once retrieved they can
be emailed or copied to
CD, DVD etc. |
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The agent coaching
(whisper coaching)
allows the supervisor to
monitor the agent and
then whisper into their
ear without the external
caller hearing the
supervisor. This tool
helps the agent get
through tough phone
calls with confidence. |
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Text chat is a training
tool that allows the
agent and supervisor to
communicate via text
chat while a call is in
progress, the supervisor
can also broadcast
messages to a team or
the whole call centre. |
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>> Scripting |
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Copyright 2008 TouchStar Call Centre Software. All Rights Reserved