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Inbound |
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eTelescript expands
inbound calling options
by freeing agents from
manually performing
mundane telephone
functions. Basic
telephony options such
as enabling the agent to
answer and hang-up the
phone from the terminal
are supported. With
powerful scripts, the
terminal automatically
picks up and/or hangs-up
a call, then signals the
switch that it is ready
for a new incoming call,
without any direct
action by the agent.
This allows the agent to
fully concentrate on the
caller, while
eTelescript silently
performs the laborious
telephony operations. |
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When a call arrives and
the CLI is recognised, a
screen pop from the
database will occur on
the agent’s PC enabling
them to greet the client
properly and have all
relevant history to
hand. |
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>> Inbound
&
Outbound
Blending |
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Copyright 2008 TouchStar Call Centre Software. All Rights Reserved