TouchStar Call Centre Software - Predictive Dialler,Power Dialler
TouchStar Call Centre Software - Predictive Dialler,Power Dialler
 
 
HOME COMPANY PRODUCTS SERVICES TESTIMONIALS CONTACT
 
 
   
 
   TouchStar Call Centre Software Home / News >> TouchStar's UK Customers to Benefit from Next Generation Contact Centre Technology  
 
News
TouchStar's UK Customers to Benefit from Next Generation Contact Centre Technology << back
-23/09/2008
TouchStar Call Centre Software has today announced the integration of the NMS next generation Multimedia Application boards with their TouchStar Connect call centre system for customers in the UK, following successful deployment in the US, South Africa and India. The new technology is a major step forward for TouchStar, propelling them into the enterprise level market and providing IP connectivity.
The development provides a number of benefits for TouchStar Connect customers. The advanced design capabilities of the NMS boards introduce a range of features such as Speech Recognition & Text to speech using MRCP standards, Voice XML to enhance IVR capabilities and 3G video. These high density boards also decrease platform cost by reducing the number of servers required, reduce energy consumption and decrease the possibility of platform failure. The use of VoIP as a strategy allows the management of multiple contact centres from a single console, allows agents to be sat in disparate locations all connected to the same server and of course enable home working. As VoIP circuits become more available in the UK the same board can be used to connect to ISDN30, VoIP trunks and VoIP agent stations.
The TouchStar Connect call centre solution now handles both VoIP and TDM environments, includes TouchStar's predictive dialler - offering predictive, power, preview, manual and unmanned dialling options - as well as multiple ACD and IVR features, compliance management, custom integration, quality assurance, reporting, recording, scripting and best time to call analytics. In addition, it offers six primary modules facilitating complete Web-based management of the entire system, including Administrator, Supervisor, Agent, IVR Maker, Reporter and Predictive Dialler modules.
TouchStar CCS Managing Director Dave Fricker commented: The next generation technology in effect future-proofs the system for all expected developments such as video over cards and video links to websites. The technology provides further cost effective expandability for both inbound and outbound customers. It is also important to state that the system can also backward integrate with all existing TouchStar products and we are totally committed to continuing supplying and supporting our existing Dialogic technology.
 
 
Request Information:
Name: *
Company: 
Phone Number: *
Email:*
How did you find us :
Number of agents?
B2B or B2C :
Comments :
* Mandatory Fields TouchStar Call Centre Software - Contactus
 
 
 
TouchStar Call Centre Software - TouchStar CCS - UK Call Centre Software, Predictive Dialler,Dialler,Power Dialler,Inbound Calls, Outbound Calls, IVR,ACD,Reporting, MIS, Contact Center, Contact centre, TouchStar, TouchStar,Predictive Dialer,Dialer,Power Dialer Members of the Direct Marketing Association   TouchStar Call Centre Software - TouchStar CCS - UK Call Centre Software, Predictive Dialler,Dialler,Power Dialler,Inbound Calls, Outbound Calls, IVR,ACD,Reporting, MIS, Contact Center, Contact centre, TouchStar, TouchStar,Predictive Dialer,Dialer,Power Dialer An ISO 9001 Accredited Company   TouchStar Call Centre Software - TouchStar CCS - UK Call Centre Software, Predictive Dialler,Dialler,Power Dialler,Inbound Calls, Outbound Calls, IVR,ACD,Reporting, MIS, Contact Center, Contact centre, TouchStar, TouchStar,Predictive Dialer,Dialer,Power Dialer   TouchStar Call Centre Software - TouchStar CCS - UK Call Centre Software, Predictive Dialler,Dialler,Power Dialler,Inbound Calls, Outbound Calls, IVR,ACD,Reporting, MIS, Contact Center, Contact centre, TouchStar, TouchStar,Predictive Dialer,Dialer,Power Dialer  
TouchStar Call Centre Software - TouchStar CCS - UK Call Centre Software, Predictive Dialler,Dialler,Power Dialler,Inbound Calls, Outbound Calls, IVR,ACD,Reporting, MIS, Contact Center, Contact centre, TouchStar, TouchStar,Predictive Dialer,Dialer,Power Dialer TouchStar Call Centre Software - TouchStar CCS - UK Call Centre Software, Predictive Dialler,Dialler,Power Dialler,Inbound Calls, Outbound Calls, IVR,ACD,Reporting, MIS, Contact Center, Contact centre, TouchStar, TouchStar,Predictive Dialer,Dialer,Power Dialer
Solutions
Predictive dialer | Power dialer | Inbound | Telemarketing | Debt Collections | Debt Management | Dialers
Services
Training | Consultancy | Planning | Network services | Cabling, Equipment & Networking
Links
TouchStar US | TouchStar South Africa | Dialogic | Digisoft | Sigmaworx | Data-Tel | DMA | OFCOM | FSA
Call Centre Focus | Call Centre Helper | Contact Center World | Contact Centre Link | TMCNet
Credit, Collections & Risk Magazine | Credit Today | Comms Business |
Follow us on TouchStar UK Call Center Software, Predictive Dialler, Power Dialler, Inbound, Outbound, IVR,ACD, Preview Dialling, Manual Dialling, Blended Campaign, Call Recording, CRM Integration, Reports, MIS, Contact Centre Software
   
 
 
 
  TouchStar Home | Contact Us | Sitemap | FAQ | Report an Error | Privacy Policy | News
 
 
TouchStar Call Centre Software - TouchStar CCS - UK Call Centre Software, Predictive Dialler,Dialler,Power Dialler,Inbound Calls, Outbound Calls, IVR,ACD,Reporting, MIS, Contact Center, Contact centre, TouchStar, TouchStar,Predictive Dialer,Dialer,Power Dialer Copyright 2009 Daviker Limited. All Rights Reserved.