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| TouchStar Call Centre Software to enter into software development partnership with VOICE Marketing |
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15 / 04 / 2009 |
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TouchStar Call Centre
Software has today
announced a strategic
technology partnership
with leading outsourced
service provider
VOICE Marketing. The
partnership will involve
a full integration of
software development
between the two
companies. VOICE
Marketing will have a
fully consultative role
and will be involved
with the roadmapping and
design of features on
TouchStar products. |
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The partnership will
further energise the
call centre technology
industry and is expected
to provide additional
growth potential. Both
companies have bucked
the economic trend in
recent times with
TouchStar CCS
recently expanding its
customer support
operation and VOICE
Marketing increasing in
size to 150 staff over
the past year. |
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According to TouchStar
CCS Managing Director,
David Fricker, the
partnership will provide
benefits for both
organisations and
subsequently the
outsourced sector as a
whole. He added, “VOICE
Marketing have been a
customer for a long time
and in that period we
have witnessed their
rapid sustained growth
to the major player
within their sector that
they have now become.
That growth has not been
by accident and the
innovative systems they
have put in place have
differentiated them from
their competitors. VOICE
Marketing’s experience
in their sector is
valuable to us and it
will dictate features
that will be implemented
into the software so an
even more tailored
solution will be the
outcome of the
partnership.” |
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VOICE Marketing’s
Managing Director James
Hinchliffe commented:
“We are delighted to
become the software
development partner of
TouchStar CCS. Their
products and value added
services have helped us
expand our business in a
relatively short space
of time and the
integrated development
agreement provides us
with the spur to
increase in size to over
200 agents. We feel the
partnership is a method
of ensuring we are at
the cutting edge of call
centre technology and
this can only be of real
benefit to our clients.” |
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Click here to see how
VOICE expanded their
business |
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