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Reporting |
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The eTelescript part of
the IP CCS provides
over 30 clear and
concise reports in which
to display the details
of every aspect of your
call centre’s day-to-day
operations are available
using crystal reporting.
Reports can be accessed
real-time over the web,
or historically they can
be reviewed at a later
date. |
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(Click to enlarge)
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A few examples
include: |
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Daily Activity Report |
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The report displays a
summary of each agent
and can be set for a
specific date for any
project for an
individual agent, a
group of agents, or all
agents. |
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Daily Project Report |
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This report displays all
call centre activity by
team for any one day,
enabling managers to
compare how effective
various projects are on
different days of the
week. |
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Summary Agent Report |
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Similar to the Daily
Activity report, this
report can be run for
any range of dates and
display percentages,
sales volume & amounts
for each agent. |
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All Project Summary |
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Compares productivity
between projects,
detailing active time,
sales per hour, and
other information.
Analysing this report
will provide critical
data to help determine
which project is most
productive. |
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Agent by Project |
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Breaks down the
information by projects
for each agent or team.
The report enables the
user to see each project
on which an agent has
worked for any date
range, and the ability
to compare productivity
between projects. |
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Project Agent Report |
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Displays call centre
results of all projects
broken down by team and
agent over a given
length of time. |
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Idle Time |
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This report tabulates
idle time by project for
any specific date range. |
Copyright 2008 TouchStar Call Centre Software. All Rights Reserved