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Outbound Automated
Dialling |
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The
eTelescript part of
IP CCS has 3
dialling modes |
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- Power
(Progressive)
- Preview
- Manual
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Power Dialling |
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eTelescript will
dial
automatically on
behalf of the
agent using a
single telephone
line for each
user, all calls
are routed to
the agent. The
calls are not
made for the
agent unless
they are already
free so this
method of
dialling is
great for B2B
projects and for
valuable data
sets for example
from incoming
internet
enquiries or
perhaps
appointment
scheduling. |
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Preview Dialling
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The agent will
get the
opportunity to
view the details
of the prospect
before the call
is placed. This
method of
dialling is used
in, for example,
debt collection
or accounts
departments on
which there are
often long case
histories that
needs to be
absorbed before
speaking to the
client.
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(Click to enlarge)
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Manual |
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The dialling of
new numbers
using the manual
dial feature
creates a new
record in the
database.
Accompanying
records for a
number dialled
manually which
is already
stored in the
database will be
screen popped
when the call is
initiated. This
method of
dialling will
allow the agent
to create
records as a
result of
inbound
enquiries via
email, fax,
internet or a
voice call;
great for small
data inputs
without using
the data import
facility. |
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Customised
Projects |
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Power, Preview,
and Manual
dialling
settings are
customisable for
each project. It
is therefore
common to have
projects running
that are
dialling in
different modes.
For example
there may be a
group of agents
ringing
businesses in
Power mode in
order to gather
information - a
second team may
then ring these
more detailed
records using
Preview mode to
close the sale.
Existing clients
may then be
contacted via
Power or
Preview. |
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>> Inbound |
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Copyright 2008 TouchStar Call Centre Software. All Rights Reserved