Call us on : 0845 225 8855 TouchStar Call Centre Software is the UK operation of TouchStar HOME COMPANY PRODUCTS SUPPORT SERVICES TESTIMONIALS CONTACT Home \ Products >> IP CCS >> IP PBX Thursday 4th December 2008 TouchStar Connect   Modes of Dialling Predictive Dialler Campaigns ACD & IVR OFCOM, DMA and FSA Compliance Agent Benefits Scripting Reporting & MI Quality Assurance Downloads eTelescript   Outbound Automated Dialling Inbound Inbound & Outbound Blending Scripting Reporting Architecture Downloads IP CCS   TouchStar IP PBX Outbound Automated Dialling Inbound Inbound & Outbound Blending Scripting Reporting Request Information : Name: * Company:  Phone Number: * Email:* How did you find us : Please select Advertising Google Other search engine Existing customer Trade show Word of mouth Other Number of agents? Please select 5-10 11-20 21-30 31-40 41-50 51-70 70-100 100+ B2B or B2C : Please select B2B B2C Comments : * Mandatory Fields       TouchStar IP PBX   The TouchStar IP PBX provides a feature rich scalable platform for voice communications. Utilising the latest VoIP technology users can be contactable and productive anywhere in the world.     Key Benefits of the TouchStar IP PBX     Cost Savings     Significantly lower costs for adds, moves & changes Reduced call charges with SIP Exchange lines Reduced costs for communicating with remote offices by using internet routing Consolidate infrastructure, utilise existing data network   Easy Administration     Simple web applications for self administration Data network plug in enables simple setup or expansion   Increased Productivity     With TouchStar IP PBX your employees can perform everyday tasks faster from looking up a phone number and placing a call to retrieving voicemail to scheduling conference calls.   Lower Total Cost of Ownership     Significantly lower hardware and software purchase & expansion costs Reduced administrative and support costs Reduced long distance call charges with IP trunking Reduced costs for communicating with remote offices Consolidate infrastructure by utilizing existing data network     Move/Add/Changes are a significant telephony expense in most businesses. With TouchStar’s IP PBX, users can simply pick up their phone and move to a new location. Adds and Changes are made through the web interface and can be made with a few simple clicks.     Using TouchStar IP PBX for audio conferencing produces significant savings. The IP PBX comes standard with an unlimited number of conference bridges. You can now conduct meetings without the need of expensive third party vendors. Each bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.     Utilising VoIP technology voice traffic travels over your existing network. There is no need to run traditional phones lines to each desk. The IP phones TouchStar provides include dual network ports allowing for the IP phone and computer to be connected.     Based on your monthly usage you can save money on local, long distance and international calling with VoIP.   Simplified Management of Servers, IP Phones and Network     TouchStar’s IP PBX is run on a traditional server and your network eliminating the need for additional Telephony technicians.   Key Features of the TouchStar IP PBX     Unified Communications     The TouchStar IP PBX has integrated your voicemail into email without the need of additional configuration.   VoIP / Analog Compatible     The TouchStar IP PBX can support analog and IP Phones giving you the flexibility to expand when needed. We also support traditional or VoIP phones lines. You can take advantage to the savings VoIP provides for your out going calls or you can simply use VoIP for inter-office communications.   Simple Web Based Administration     With TouchStar’s IP PBX the easy to use web based administration interface allows you complete all tasks online including Moves, Adds and Changes and real-time IVR modifications. TouchStar’s IP PBX is so easy to manage you do not need to hire telephony experts or consult third-party vendors.   Consistent Corporate Appearance for Multiple Locations     Consolidated Administration for multiple sites.   Robust Feature Set     TouchStar's IP PBX offers a rich feature set with classic functionality and advanced unified communications features.   Several IP Phone Options     The TouchStar IP PBX supports select IP phones including models from Aastra and Polycom. We also support CounterPath EyeBeam softphones. Each of these IP phones has been fully tested and allow for automatic configuration when plugged into the network.     Aastra IP Phones 9133i 480i 480i CT 53i 55i 57i 57i CT Polycom IP Phones SoundPoint 301 SoundPoint 501 SoundPoint 601 SoundPoint Expansion modules SoundStation 4000   Voice Messaging Accessibility     TouchStar IP PBX unified communications allow for voicemail to be retrieved in four easy ways;     Directly from your desk or softphone with one touch Dial in from any phone Web user interface giving secure access from the internet As an attachment in your email listening through your computer speakers   Greater Expandability     TouchStar’s IP PBX technology is designed to grow with your business with easy and flexible capabilities to meet your ever-changing needs. You can easily add extensions and remote offices while managing them in a single web interface.   Optional Call Centre Module     TouchStar’s IP PBX Call Centre Module includes the features you need to run a small call centre:     Call Recording – Each extension is configured to record all inbound &/or outbound calls. Call Monitoring with Barge – Supervisors can monitor calls and barge when needed. This feature is regulated at the extension level to protect your management. Unlimited ACD Queues / Groups – Add as many ACD Queues / Groups as needed. You have the ability to route calls in order, by skill level, round robin, most idle agent, etc. You can also play personalised messages while callers are holding. Graphical & Real-Time Queue Reports – Supervisors can view ACD statistics real-time with graphical reports. Skills Based Routing - With TouchStar's IP PBX you can assign each agent a priority and distribute the calls accordingly.   Full List of Features     ACD with Queues Auto-Attendant (IVR) Call Monitor Custom CTI (AGI) IVR Authentication Name Directory PSTN Fallback Unlimited Extensions Voicemail to mail Call Recording Branch office Support Conference Bridge Multiple Auto-Attendants Paging & Intercom SMS / Pager Notify Music on Hold Custom Caller IDs Call Forwarding VoIP Ready DDI’s to handsets or IVR Analogue, IP Phones and Soft Phones Plug and Play Voicemail   >> Outbound Automated Dialling     TouchStar Home | Contact Us | Sitemap | FAQ | Report an Error | Privacy Policy | News           Copyright 2008 TouchStar Call Centre Software. All Rights Reserved       Best viewed at 1024 x 768 screen resolution or higher
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