TouchStar provides you with a complete call centre solution that puts you in total control of your business. Listed below are a range of immediate benefits your business will experience once TouchStar has been implemented.
Reduce Call Centre Costs
With TouchStar, costs are significantly reduced by increasing the productivity of your agents, our customers are able to reduce the number of agents required to achieve their goals and therefore able to reduce staff costs, management costs and also office costs.
Significantly Increase Productivity
TouchStar will increase the productivity of your agents by removing unproductive calls such as no answers, busy tones, dead numbers and answer machines providing your staff with three times as many opportunities to sell.
Increase Staff Visibility
TouchStar allows you to have full visibility of all aspects of your call centre and to identify who or what is making you money whilst highlighting the agents or campaigns which are under performing.
Maximise Data Performance & Investment
TouchStar provides you with user definable recycling rules and automated data management allowing you to increase data penetration and number of attempted contacts per record therefore boosting your chances of making more sales and increasing the opportunities to up sell and cross sell.
Incredible Return on Investment Measured in Days Not Years
TouchStar will increase the productivity of your call centre by 300%, this increased productivity will increase your company's turnover and profit margins paving the way for a Return on Investment typically seen within 90 days.
Complete Call Centre in a Box... One supplier, One Solution, One Low Cost
TouchStar is a feature rich system providing you with all the functionality your call centre requires including different dialling modes, call recording, scripting, management information plus much more.
All applications work seamlessly together ensuring maximum uptime and productivity and therefore maximised profitability and reduced costs.
Save Time & Money with an Integrated Solution
By seamlessly integrating TouchStar with your CRM or back office system you can save both time and money by automatically passing information between the applications.
We have integrated TouchStar with many different 3rd party software applications such as Orca, DebtSolv, PDMS, TotalWorkFlow, Microsoft Dynamics, CUBS, One Step, Bright Office, GoldMine, Salesforce and Bluechip. If your product isn't listed don't worry, just give us a call as we'd love to discuss the opportunity.
Reduce Agent Idle Time
TouchStar can seamlessly blend inbound calls with your outbound dialling strategy to reduce agent idle time. This removes the requirement for different inbound and outbound teams therefore saving money and maximising agent performance.