Dialler Implementation & Support
At Daviker we understand that your call centre works outside the typical 9-5 working day so as standard we provide you with support on your TouchStar dialler 24 hours a day 365 days a year from UK based engineers.
Daviker’s first class award winning support will provide your business with the resources and assistance you need to get the best out of your call centre solution.
Training Support Process
Excellent support begins with excellent training. During the installation of the TouchStar system our engineers will train and educate your staff on how to get the most from the system.
Post installation you will benefit from free of charge, ongoing and unlimited training
to ensure your staff get the best possible performance from the TouchStar solution. Our training courses are aimed at varying levels from Team Leaders through to Dialler Managers. Each course is designed to ensure that your staff acquire the right knowledge to manage your call centre.
As part of our support package you will benefit from ongoing updates free of charge. You can be confident that your TouchStar investment will be future proofed against regulatory changes and industry developments for many years to come.
Expert Account Management
The purpose of our call centre experienced Business Development Managers is to help your business grow. They will help you to get the most out of your system by organising regular free of charge training sessions for relevant staff.
Additionally they will periodically arrange for a remote Dialler Optimisation “health” check to be carried out. These checks will monitor the settings on your system for a short period, ensure Ofcom compliance, improve productivity, understand the information TouchStar is providing and identify ways in which we can help you improve your call centre’s performance and growth.