| TouchStar Call Centre Software deliver high value,
low risk solutions that deliver rapid ROI with a low start up cost. |
Flexible
Finance Options: All our solutions are available
under flexible purchase plans suited to your
business requirements.
All TouchStar products are fully compliant with
industry regulation. Click
here for Ofcom's revised statement of policy on
the persistent misuse of an electronic
communications network or service. |
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| Benefits at a Glance |
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Increase agent productivity and
contact rates by 300%. |
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Use Answer Machine Detection
whilst complying with the Ofcom 3% dropped call
regulation. |
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Screen out busy numbers, bad
numbers and engaged tones. |
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Manage an unlimited number of
simultaneous and blended inbound and outbound campaigns. |
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Search and retrieval of agent
calls with digital call recording facility. |
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Ensure your agents are
empowered with the correct, appropriate messages with
intelligent scripting. |
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Provide a range of standard and
bespoke call centre reports that can be automated. |
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TouchStar Connect Predictive dialler |
TouchStar for Telemarketing |
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TouchStar for Debt Collections |
TouchStar for Debt Management |
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Increase agent contact rates
and productivity in excess of 200%. |
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Particularly ideal for the
business-to-business (B2B) market space. |
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No requirement for a telephone
system. |
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Intelligent scripting that will
also integrate with your back office system or CRM. |
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Real time and historic
information on agents, campaigns and data usage. |
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Call recording and agent live
monitoring. |
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Compliance to all Ofcom and FSA
regulations. |
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More on TouchStar Power dialler |
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Ensure your incoming calls are
handled professionally within the brand guidelines set
by you or your client’s. |
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IVR (Interactive Voice
Response) based on numerous standard and bespoke
parameters. |
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Skills based routing with
multiple priorities to ensure each call is handled by
the most qualified agent. |
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Integrated intelligent
scripting with your CRM or workflow management. |
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Monitor call queuing
performance, agent productivity and call statistics in
real time. |
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Opt-in to re-route a party
connected from an outbound voice message to a
prioritised inbound call. |
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More on TouchStar Inbound |
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Value added services that allow
you to get the most out of your TouchStar system. |
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Consultancy and planning
service enhancing the human, logistical and
technological elements within your call centre. |
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Free twice monthly TouchStar
system training courses ensuring you get the best from
your investment. |
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Provision of network services
(LCR, CPS) that reduce your call centre costs. |
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More on TouchStar Services |
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