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Company Background |
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TouchStar Call Centre
Software is the UK
operation of TouchStar,
a global call centre
solutions company
supplying over 3500
clients worldwide. Our
solutions include our
award winning predictive
dialler, our feature
rich CTI power dialler
and our revolutionary IP
enterprise solution.
Founded in 1990, we have
grown to become an
established, trusted and
respected supplier to
thousands of
organisations. |
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Our expertise lies in
the delivery of OFCOM,
FSA and DMA compliant
outbound and blended
dialling solutions which
improve productivity,
accountability and
profitability. |
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TouchStar Call Centre
Software place our
customers at the centre
of our planning. We
understand the value of
strong relationships
with our customers and
only recruit staff that
share this philosophy. |
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We consider our staff to
be our most important
resource. All our staff
possess hands-on
experience working in a
call centre environment
in capacities such as
dialler manager, call
centre manager, agent or
technical support. We
feel this particular
factor is of paramount
importance as it gives
us a real understanding
of your issues and the
ability to speak your
language. |
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Our provision extends
well beyond the
provision of software.
We provide our customers
with a whole range of
additional features and
services to make a
complete contact centre
solution. |
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This forms a value added
wrap to make your call
centre operations run at
optimum performance.
Such services include
network services (Least
Cost Routing, Carrier
Pre Select, etc),
consultancy services,
call centre equipment
and free of charge
monthly training
courses. Our UK based
support is provided 24
hours a day, 365 days a
year. |
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Our security and back up
procedures are rigorous
and subject to strict
quality guidelines. We take data
confidentiality very
seriously. |
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TouchStar Call Centre
Software is a rapidly
growing company and we
want each of our
customers’ organisations
to grow too – as when
you grow, we grow! |
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Members of
the
Direct
Marketing
Association |
An ISO9001
Accredited
Company |
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Copyright 2008 TouchStar Call Centre Software. All Rights Reserved