Testimonials - Touchstar Dialler Solution

B2B Sales

“Obviously the implementation of any new software system brings a steep learning curve for all involved but Daviker were really patient and bent over backwards to help us.”

Kim Park, Call Centre Manager, IMSM (Read Full Case Study)

Business Services

“Without the TouchStar system, NES would never have grown in the manner it has. Along with our excellent PAT testers, it is the cornersone of our business. Daviker are also a great company to work with, always willing to help should we have any queries or issues with what I’d call a ‘human’ customer service.”

Mike Devlin, Sales Director, Nationwide Electrical Services (Read Full Case Study)

Claims Management

"The productivity increases have been phenomenal and the figures speak for themselves. We have gone up from handling 40 claims per month to 155, which has really allowed us to grow the business. We have recently doubled the number of agents on TouchStar and obtaining extra licenses could not have been easier."

Steve Wood, Managing Director, RTA Claims Experts (Read Full Case Study)

Debt Collections

“Collections have increased and that is because we can operate in ‘predictive’ mode all day without the downtime we regularly experienced with our hosted solution. It allows us to use our data more effectively and pinpoint the likely time we will be able to contact our debtors. In addition, the system allows us to route inbound calls to an appropriate agent.”

David Summerscales, Collections Manager, Chantry Collections (Albemarle & Bond) (Read Full Case Study)

Debt Collections

“The implementation of the dialler has made a significant contribution to our productivity and efficiency and as a consequence, we have seen an uplift in the number of right party contacts.”

Steve Butterworth, Operations Director, Clarity Credit Management Solutions (Read Full Case Study)

Debt Management & IVAs

“There’s no comparison between Daviker and what I’d experienced previously. The software can do what the previous packages I’ve used can’t. The licenses work out to be more cost effective and the support is excellent and immediate, though I’ve barely needed it. In terms of value added services and good account management, Daviker have been excellent.“

Dan Rodgers, Director, Fresh Start Finance (Read Full Case Study)

Food Supplies

“All aspects of the TouchStar system fit perfectly to our particular business model and has standard features that satisfy all our call centre’s requirements. We feel we have a good rapport with Daviker which is something we never had our previous supplier. The human touch is evident throughout the company from the MD through to the support engineers.”

Mike Brummitt, General Manager, Regal Fish (Read Full Case Study)

Insurance

“Grove & Dean is a family-owned organisation based in Romford, Essex providing a full range of personal and corporate insurance services and financial products to clients throughout the UK. They provide a one stop shop for any individual or company insurance requirements and..”

Peter Gates, Grove & Dean (Read Full Case Study)

Insurance & Warranties

“We thought we could achieve our objectives with one of the cheaper Power Diallers on the market but it became clear that would never be the case. Since we implemented TouchStar, we have gained the functionality that we needed to operate our business in an effective manner. We feel that Daviker provide the most cost effective, value-for-money solution on the market.”

Andrew Brown, IT Director, Motorway Direct (Read Full Case Study)

Telecommunications

“I knew there would be increases in contacts but I did not expect productivity to increase by this much! We could quite clearly see the agents had gone from speaking to customers from 15-20 minutes an hour to over 40. And it does not take a genius to work out that the more people we contact, the more sales we will make!”

David Meyers, Managing Director, Axis Telecom (Read Full Case Study)

Telemarketing

“Daviker has played a key role in the expansion of VOICE offering their support and expertise. It has been more like a partnership than a client-supplier relationship. Our objective for the forthcoming 12 months is to increase to 200 agents at this site and have an operational second site of an additional 300 seats – we expect Daviker’s expertise will prove invaluable during this expansion.”

James Hinchliffe, Managing Director, VOICE (Read Full Case Study)

Unsecured & Secured Loans

“The TouchStar system has been great for us - I look around the call centre at any time of the day and all the agents are talking. Furthermore, the system shows me what is happening in real-time and is displayed throughout the call centre via the Daviker wallboard.”

Matt Meecham, IT Director, Best4Loans (Read Full Case Study)