Telecommunications

Overview

Daviker Telecom is the only company in the UK solely focused on providing telecoms services to outbound call centres. Therefore it is fair to say we understand the importance of providing our customers with the right product, at the right price with the right service.

Our products are specifically designed for customers who need industry leading reliability with market beating prices. We have selected the finest products across the whole of the telecoms market to ensure that the products we supply are first and foremost suitable for the demands of an outbound call centre.

As a Daviker Telecom customer you will benefit from 24/7/365 support from our UK based support team and have a dedicated (and named) account manager. You can be assured that as a Daviker Telecom customer if you have a problem with your telecoms service we will take complete ownership and drive a fast resolution.

The quality and pricing of our products is unbeatable. We have been able to secure these market leading rates due to our high volume of call centre customers and the vast buying power this provides us. Decades of experience in the industry ensures that we only buy from the right partners and at the right prices.

What does this mean for you? Well it means that you can be sure that as a customer of Daviker Telecom you will be benefitting from the best possible price and the highest quality products and services available in the market.

So that's our offering, unbeatable prices with industry leading quality. Our philosophy is simple, when you grow we grow.

Features & Benefits

Unrivalled support, whenever you need it.

Our ISO 9001 accredited support desk is available 24/7/365 to make sure you always have the support you need, when you need it. Our support team have live connections to the networks allowing them to check lines, report faults and place orders instantly - providing you with unbeatable service.

In addition to the support team all our customers benefit from a dedicated and named account manager. Our account managers are experts in the telecoms industry and are there to make sure you are on the right tariffs, receiving excellent service and using the best suited products. Our account managers perform continuous tariff reviews throughout your contract to further reduce your telecoms expenditure.

Daviker Telecom offers a single point of contact for all telephony support queries, from exchange lines to predictive dialler we are able to take ownership of the issues and follow it through to a swift and successful resolution.

What you see it what you get...

We've been in this industry for a long time, and we will be around for a long time to come. We've built long term relationships with our customers based on excellent service and trust. We don't do bundles, don't offer capped call costs and don't provide 'unlimited' calls.

Why not? Because they simply don't work for dialler users. With us what you see is what you get, clear low prices, simple end user contracts, no hidden extra's and no contracted minimum spends.

Quality products from the call centre experts

We only provide products which we are 100% confident will meet the demands placed upon them by outbound call centres. Each product and supplier has been carefully as our reputation depends on them.

Types of products we provide.

• ISDN30e, Carrier Pre Selection (CPS) & Least Cost Routing (LCR).
• Data Circuits, Leased Lines, Private Networks & Ethernet Services.
• Non/Geographic Numbers - 0800, 03XX, 0844, 0845, 0870, 0161, 0121, 020X...
• Network level Service, Call Queuing, Call Recording & Call Logging.
• SIP Trunks & Services.

Unbeatable Pricing...

Daviker Telecom supplies predominantly Outbound Call Centres which means when we approach the market for competitive call charges we have huge buying power. Leveraging this buying power on behalf of our customers means we can provide unbeatable pricing.

Outbound Call Centres are unique in their call profiles and call types therefore we have created tariffs that specifically suit this type of activity. With Daviker Telecom you will never have a minimum call charge, never have a minimum call duration or be subjected to a call set up charge. Our prices are crystal clear from beginning to end ensuring you never have any nasty surprises and know exactly what you are paying for.

On top of this once you become a Daviker Telecom customer you benefit from continuous tariff reviews throughout your contract ensuring you are paying for only what you need and at the lowest possible price.

So that's our offering, unbeatable prices with industry leading quality. Our philosophy is simple, when you grow we grow.

Reliability, Reliable, Relied upon.

All of our suppliers are Tier 1 carriers such as BT Wholesale and BT Openreach. We wouldn't trust our businesses communications with anyone else so why should you? Your account manager will work with you to conduct whole of business reliance planning to build resiliency and redundancy into your telecoms infrastructure.

Let us do the hard work...

That's what we are here for and that's what we are good at. We have over half a century of telecoms experience under our belts and can pretty much claim to have seen it all. Daviker Telecom takes responsibility for the whole installation and transfer process and keeps you informed each step of the way. By selecting Daviker Telecom as your communications partner we can coordinate the installation of exchange lines and your call centre technology with precision – a low risk option allowing you to keep focused on running your business.