Power Dialler
What is the Daviker TouchStar Power Dialler?
The Daviker TouchStar Power Dialler will enable call centre agents make more calls and talk time per hour than dialling manually and obtain a higher number of contacts or sales – power dialling is ideal for the business to business (B2B) market space.
The Power Dialler ensures your call centre agents are consistently fed ‘live’ contacts at a controllable rate which ensures every single piece of your valuable data is maximised.
Key Features of the Daviker Power Dialler
- Increase contact rates by in excess of 200%.
- Intelligent scripting that will also integrate with your back office system or CRM.
- Multiple campaigns / lists.
- Call recording and live agent monitoring.
- Real time and historic information on agents, campaigns and data usage.
- No requirement for a telephone system.
- Compliance to national and international regulations
Testimonial
"Obviously the implementation of any new software system brings a steep learning curve for all involved but Daviker were really patient and bent over backwards to help us."
Kim Park, Call Centre Manager.
Read the full IMSM case study here