Automated Dialler Systems

What are Daviker Automated Diallers?

Daviker provides call centres with a range of TouchStar automated dialling solutions that increase productivity, efficiency and profitability.

There are several types of automated dialler solutions, each with benefits that are suitable for any call centre that makes outbound calls. The three main types of Daviker TouchStar automated diallers are as follows:

Daviker TouchStar Predictive Dialler

Are you looking for a feature rich system that has been proven to multiply contact rates by up to 300%? Then the Daviker TouchStar Predictive Dialler is the one for you!

The TouchStar Predictive Dialler ensures answer machines, dead numbers and busy numbers are screened out meaning agents are connected to a far higher proportion of live contacts. From this, the 16 minutes of productive agent time triples to an average of 47 minutes in every hour – all at equivalent cost of less than £1 per agent, per hour including support.

Daviker TouchStar Power Dialler

The Daviker TouchStar Power Dialler will enable call centre staff to make more calls and talk time per hour than dialling manually and obtain a higher number of contacts or sales – it is ideal for the business to business (B2B) market space or environments where leads are of a very high value.

Your call centre agents are consistently fed 'live' contacts at a controllable rate which ensures every single piece of your valuable data is maximised.

Daviker TouchStar Preview Dialler

The Daviker TouchStar Preview Dialler will allow your call centre agents to view information about the client before making the call. It also allows agent to request exactly when the system makes the call and is ideal for centres that require the agent to have background knowledge of a customer or debtor before making the call.