The TouchStar Predictive Dialler, supplied exclusively by Daviker, is a feature rich outbound blended dialler system. TouchStar Predictive Diallers are proven to increase call centre productivity by up to 300%, whilst also improving efficiency, accountability and profitability.


From this, TouchStar predictive dialling makes those 16 minutes of productive agent time triple to an average of 47 minutes in every hour - all at an equivalent cost of less than £1 per agent, per hour including support.

• A fully blended predictive, power and preview dialler that will allow you to specify your dialling behaviour for each of your campaigns. It can blend inbound and outbound calls whilst still ensuring that your call centre works within all DMA, FSA and OFCOM guidelines.
  
  
• Real time data penetration is maximised through TouchStar’s market leading data recycling rules allowing call centres to obtain maximum return on investment on the cost of data.
  
  
• Inbound and Outbound call recording, including an easy to use search facility that allows you to search by time & date, telephone number, agent name, campaign name, call outcome, unique reference number or any combination.
  
  
• Enhanced, tunable Answer Machine detection which will ensure maximum detection whilst minimising false positives and providing the option to run without it.
  
  
• A VOIP capable system able to utilise VOIP technology internally (VoIP Agents) and externally (SIP Trunks). Agents can be anywhere within your Local or Wide Area Network e.g. home workers and remote agents.
  
  

• Extensive real time and historical reporting on agents, teams, lines, campaigns and data penetration.
  
  
• Advanced scripts with logical branching that allows agents to become experts in the delivery of dialogue and collecting customer information maximising any up-selling and cross-selling opportunities. The scripting tool allows you to create and modify your own scripts.
  
  
• Seamless integration with your existing CRM application presenting the correct record to an agent when an outbound call is initiated or an inbound call is received. Data can be passed in real-time between TouchStar and your CRM.
  
  
• Inbound functionality which includes a feature rich IVR Platform, ACD with skills based routing and inbound prioritisation.
  
  
• Ability to integrate with your existing telephone system or to work completely independently of any telephone system.
  
  
• Voice Broadcasting with optional text-to-speech eliminating the requirement for human intervention for tasks such as payment reminders or appointment confirmations.
  
  
• Integration with existing company websites enabling TouchStar to dial leads automatically from the website within seconds of the web form being submited
  
  
• Audible monitoring of the agents with the added benefit of being able to coach without the external party hearing. This functionality can be performed from any internet connected PC anywhere in the world.
  
  

What has set Daviker apart from competitors over the past few years has been the service we provide. We want you to make the most of your predictive dialling technology and as part of Daviker’s complete predictive dialler and call centre solution, we provide the following:

• 24 hours a day, 365 days a year support from UK based engineers.
• A dedicated business development manager ensuring you make the most of your predictive dialler investment.
• Free of charge training sessions for senior call centre staff.
• Annual User Group conference discussing developments in the TouchStar product and the industry.
• Continuous software upgrades ensuring your product is up to date, compliant and feature rich.
  
  

Furthermore, we value human relationships – we like to get to know you as people as we believe that by doing just that, we can deliver the best possible service to your business’s unique requirements. Find out more about Daviker’s unique serving offering.

Our philosophy is simple... "when you grow, we grow."