Daviker Multi-Channel Call Centre
What is the Daviker Multi-Channel Call Centre?
There is a technological revolution taking place with customers utilising many different types of media to communicate and make transactions. A multi-channel call centre that can operate 24/7 is now becoming an essential pre-requisite for a successful operation.
Daviker has recognised this and developed a range of engines that augment and enhance the functionality of the TouchStar Predictive Dialler. The greater the flexibility of your contact strategy, the greater the likelihood of positive outcomes such as sales, collections or reminders.
Key Engines of the Multi-Channel Call Centre.
- SMS Engine: You can send clients text messages through the TouchStar system. For example, you could text a reminder for payment, a text on sale or details of an offer that the client can respond to and immediately prompt a callback. Find out more.
- Wallboard Engine: The Daviker Wallboard Engine provides an array of real time statistics detailing campaign and agent information to the entire call centre or a specific team within the call centre. it also develops information from your CRM.Find out more.
- Secure Automated Payment Engine: You can securely take credit or debit card payments, 24/7/365 - either with or without an agent processing the call. This helps your business become PCI compliant and allows repeat transactions to be undertaken.Find out more.