Daviker's Debt Collections Dialler
Daviker's Debt Collections Dialler provides a complete blended inbound and outbound call centre and TouchStar predictive dialler system that is responsive to the very specific demands of the collections industry. In many parts of the world, TouchStar has become a qualifying standard to obtain debt servicing placements
Key Benefits of Daviker’s Debt Collection Dialler
- Predictive dialling to maximise collections on low balance accounts.
- Power dialling for high balance accounts.
- Automated inbound payment facility.
- Credit card processing.
- Message broadcasting with bespoke messages (text-to-speech).
- Agent monitoring, coaching, integrated SMS, digital call recording.
- Intuitive real-time productivity reporting.
- Interfaces with your collections software.
- Reduces training, collectors become productive faster.
- Compliant with all Ofcom regulations.
Does Daviker's Debt Collections Dialler integrate with other Collections Software Packages?
Daviker's Debt Collections Dialler interfaces with many different collection software applications and are able to develop an interface if one does not already exist. Daviker also provide a software developer toolkit to allow easy and seamless integration of TouchStar’s robust dialling features into any Windows based Collection software application.
Some examples of collections software packages we have recently integrated with include:
Testimonial
“Collections have increased and that is because we can operate in ‘predictive’ mode all day without the downtime we regularly experienced with our hosted solution. It allows us to use our data more effectively and pinpoint the likely time we will be able to contact our debtors. In addition, the system allows us to route inbound calls to an appropriate agent."
David Summerscales, Collections Manager, Chantry Collections (Albemarle & Bond).
Read the full Chantry Collections case study here