22/01/2010

TouchStar CCS’s UK call centre customers continued to receive seamless, uninterrupted support despite the support centre in Manchester being closed for two days due to the severe weather conditions of over one foot of snow and night time temperatures of -17 in the area.

A management decision was made to put into effect the company’s disaster recovery plan once it became apparent that the office would have to be closed due to the adverse weather conditions. This enabled support, sales and administration functions to be immediately redirected to the homes of TouchStar staff and the whole business to operate as normal. TouchStar CCS continued to honour its promise of 24x7x365 support to UK based customers.

Head of Support & Development, Nick Aghahowa went on to state: “The UK has not seen these weather conditions for over 30 years. However, we had already considered such events with our disaster recovery planning and it was a straightforward process to switch to a preconfigured home working environment. We were up and running in a matter of minutes with no outage whatsoever.”

Managing Director, Dave Fricker added: “We offer 24x7x365 support to our entire customer base so it is critical that this service level agreement is fulfilled regardless of circumstances. We simply implemented parts of the same disaster recovery solution that we offer to our customers so we could methodically deal with the unexpected with zero interruption to the services we provide.”

TouchStar CCS offices have now reopened and the company is operating as normal.