07/04/2009

Bucking the recession, Converso Contact Centres, a TouchStar outsourced service customer, has achieved record revenues within the last three months. In November the company generated incomes of 400,000 and in January this figure rose to 500,000.

According to Conversos Business Development Director Ben Krempel, the success comes from a jump in demand for outsourced services ranging from customer service management through to telemarketing, loyalty and up-selling campaigns. The success is also attributed to a consolidation and growth of services being provided to existing customers.

He commented: In the current climate companies are looking to reduce their fixed costs but are still tasked with achieving the same sales targets. Outsourcing is the perfect way of minimising your internal overheads and drawing on a resource that is economical and delivers measurable results.

In December Converso opened a new contact centre wing but due to a strong pipeline for 2009, the company is now taking space for an additional 180 seats to be operational in the next few weeks.

Converso Director, Jason Muller has been especially delighted with the service he has received from TouchStar Call Centre Software with regard to this growth. He added: It is important that in achieving sustainable growth, the technology utilised must be fit for purpose. The flexibility of TouchStar has allowed us to expand with no disruption to business activity and the system itself has ensured that our clients obtain full transparency with every campaign and this has proved essential.