10/11/2008

TouchStar Call Centre Software customer, Clarity Credit Management has been named Debt Collection Agency of the Year at the prestigious DCA Awards at Chesford Grange Hotel, Warwickshire. Congratulations to all involved.

Clarity formed in 2005 and quickly made its mark in the industry with its innovative approach and big business structure with small business service.

Clients have been attracted to the personalised approach delivered by Clarity whilst being impressed by its exacting quality and compliance standards.

Clarity has based their success on contacting borrowers by phone facilitated by the TouchStar Predictive Dialler and interactive text messaging. Recovery rates and client satisfaction rates have been high as a result.

Steve Butterworth, Operations Director stated: The implementation of the dialler has made a significant contribution to our productivity and efficiency and as a consequence we have seen an uplift in the number of right party contacts.