28 / 07 / 2010

Daviker has announced that the third edition of their hugely successful TouchStar User Group Conference will be taking place at the Hilton Hotel, Manchester on Thursday, 7th October. The free of charge event, exclusive to Daviker’s TouchStar call centre customers, delivers seminars and workshops designed to help clients grow their businesses. As the exclusive UK distributor of the TouchStar Predictive Dialler, Daviker provides a range of additional value added services to ensure their customers maximise their investment.

At this year’s highly anticipated event, delegates will be provided with leadership insights from Professor John Oliver OBE, a leading senior management consultant. Professor Oliver is perhaps best known for devising the Team Enterprise concept, transforming Leyland Trucks from an unprofitable, declining truckmaker into the most cost-efficient operation in Europe.

Delegates will also be presented with a strategic overview of ways to maximise call centre performance from Marilyn Barnes, Managing Director at Aquira Intelligent Sales. Marilyn has transformed performance in some of the leading call centres and outsourcers over the last 20 years and is a passionate industry champion for responsible - and profitable - telemarketing.

The User Group Conference will include another keynote session from the DMA detailing the latest regulatory requirements and delegates will receive updates on Daviker’s TouchStar technology enhancements. A wide range of Daviker’s customers are expected to be in attendance from a range of vertical industry sectors.

Daviker MD, Dave Fricker added, “Our core philosophy is to help our customer’s businesses grow – when they grow, we grow! Our customers found both the 2008 and 2009 editions of the User Group Conference to be highly beneficial both on a personal level and to their organisations. Augmented by our business development services, it has improved their strategic and day-to-day running of their call centres and has helped their businesses grow. In 2010, we are delighted to have raised the bar further with the addition of such expert leaders in the field of management."